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FREQUENTLY ASKED QUESTIONS

How do I make an appointment at Salud?

Call contact center 303-697-2583 (Hours) Monday-Friday, 8:00am-5:00pm  [OR]

Schedule through the PATIENT PORTAL​

Emergency(?) call 911 immediately​

How do I cancel an appointment?

Call Salud at (303) 697-2583 and a Contact Center Representative will help you cancel and reschedule.  [OR]

You can request a different appointment time through your PATIENT PORTAL.

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Please be mindful of Salud's CANCELLATION POLICY.​ Appointments are considered to be missed or late when:

You do not attend your scheduled appointment

You do not call to cancel your appointment by 4:00pm the day prior to your appointment

You are more than 15 minutes late for your scheduled appointment​

How do I become a patient at Salud?

Visit the PATIENTS page for instructions.

How do I refill a prescription?​

Call the pharmacy at (720) 322-9445 (we recommend allowing 5 days to refill your prescription in time for pick up) or visit the PATIENT PORTAL.​

 

Please note:

The pharmacy will call to confirm pickup and payment of medication.

All medications need to be picked up within 5 days of confirmation. â€‹

Visit the PHARMACY page to view pharmacy locations and pick-up information.

How do I pay for services?

Visit the HEALTH COVERAGE page to learn about our accepted insurances and payment options. 

Does Salud treat chronic pain and prescribe narcotics?

Salud is a full spectrum primary care provider, not a chronic pain clinic.  Our providers can help you with non-narcotic treatment of your chronic pain.  If you need chronic opioid narcotics to treat your chronic pain, we will be happy to get you a referral to a more specialized chronic pain clinic. 

Who do I call with a Billing question?

Call (833) 537-2583 if you have questions about your bill.

How do I access my Medical Records?​

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How do I get care when the clinic is closed?

Call (303) 697-2583 for the After-Hours Nurse Line

This line is available 24 hours a day, 7 days a week.

If you have an emergency, call 911 immediately.

How do I zoom in to documents on my patient portal?

If you’re having difficulty reading documents in your Patient Portal, especially scanned forms or lab results, you can zoom in on your web browser to make the text larger and easier to see.


To zoom in using your mouse or browser menu:

  1. Click on the three dots in the upper-right corner of your browser window.

  2. From the drop-down menu, select Zoom.

  3. Adjust the zoom level until the page is comfortable to read.
     

Keyboard shortcuts:

  • Zoom in: Press CTRL and + (plus)

  • Zoom out: Press CTRL and – (minus)


If you’re using a Mac, replace “CTRL” with the Command (⌘) key.

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Helpful How-To Videos (English & Spanish)

 

If you prefer to watch a quick video tutorial, here are helpful YouTube guides showing how to zoom in on the most common web browsers:

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Google Chrome

Safari (Mac)

Microsoft Edge

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