FREQUENTLY ASKED QUESTIONS

How do I make an appointment at Salud?

1. Call our Contact Center, (303) 697-2583Contact Centers Hours: Monday-Friday 8:00am-5:00pm

OR

2. Schedule through the PATIENT PORTAL

If you have an emergency, call 911 immediately.

How do I cancel an appointment?

1. Call Salud at (303) 697-2583 and a Contact Center Representative will help you cancel and reschedule.

OR

2. You can request a different appointment time through your PATIENT PORTAL.

Please be mindful of Salud's CANCELLATION POLICY.

Appointments are considered to be missed or late when:

- You do not attend your scheduled appointment

- You do not call to cancel your appointment by 4:00pm the day prior to your appointment

- You are more than 15 minutes late for your scheduled appointment

How do I become a patient at Salud?

Visit the PATIENTS page for instructions.

How do I refill a prescription?

Call the pharmacy at (720) 322-9445 (we recommend allowing 5 days to refill your prescription in time for pick up).

To note:

- The pharmacy will call to confirm pickup and payment of medication.

- All medications need to be picked up within 5 days of confirmation. 

Visit the PHARMACY page to view pharmacy locations and pick-up information.

How do I pay for services?

Visit the HEALTH COVERAGE page to learn about our accepted insurances and payment options. 

Does Salud treat chronic pain and prescribe narcotics?

Salud is a full spectrum primary care provider, not a chronic pain clinic.  Our providers can help you with non-narcotic treatment of your chronic pain.  If you need chronic opioid narcotics to treat your chronic pain, we will be happy to get you a referral to a more specialized chronic pain clinic. 

Who do I call with a Billing question?

Call (888) 661-7746 if you have questions about your bill.

How do I access my Medical Records?

Call (303) 820-4700 to request your record

OR

Download your record through the PATIENT PORTAL

OR

Fax your Medical Records Release Form to (303) 227-6426 and include a copy of your ID or Driver's License.

Click here to download the MEDICAL RECORDS RELEASE FORM.

How do I get care when the clinic is closed?

Call (303) 697-2583 for the After-Hours Nurse Line

This line is available 24 hours a day, 7 days a week.

If you have an emergency, call 911 immediately.

Administration:

203 S. Rollie Avenue

Fort Lupton, CO 80621

(303) 892-6401

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