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FREQUENTLY ASKED QUESTIONS

How do I make an appointment at Salud?

How do I cancel an appointment?

  • Call Salud at (303) 697-2583 and a Contact Center Representative will help you cancel and reschedule.  [OR]

  • You can request a different appointment time through your PATIENT PORTAL.

  • Please be mindful of Salud's CANCELLATION POLICY.​ Appointments are considered to be missed or late when:

    • You do not attend your scheduled appointment

    • You do not call to cancel your appointment by 4:00pm the day prior to your appointment

    • You are more than 15 minutes late for your scheduled appointment

How do I become a patient at Salud?

  • Visit the PATIENTS page for instructions.

How do I refill a prescription?

  • Call the pharmacy at (720) 322-9445 (we recommend allowing 5 days to refill your prescription in time for pick up) or visit the PATIENT PORTAL.

  • Please note:

    • The pharmacy will call to confirm pickup and payment of medication.

    • All medications need to be picked up within 5 days of confirmation. 

  • Visit the PHARMACY page to view pharmacy locations and pick-up information.

How do I pay for services?

Visit the HEALTH COVERAGE page to learn about our accepted insurances and payment options. 

Does Salud treat chronic pain and prescribe narcotics?

  • Salud is a full spectrum primary care provider, not a chronic pain clinic.  Our providers can help you with non-narcotic treatment of your chronic pain.  If you need chronic opioid narcotics to treat your chronic pain, we will be happy to get you a referral to a more specialized chronic pain clinic. 

Who do I call with a Billing question?

How do I access my Medical Records?

How do I get care when the clinic is closed?

  • Call (303) 697-2583 for the After-Hours Nurse Line

    • This line is available 24 hours a day, 7 days a week.

  • If you have an emergency, call 911 immediately.

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