FREQUENTLY ASKED QUESTIONS

How do I make an appointment at Salud?

1. Call our Contact Center, (303) 697-2583Contact Centers Hours: Monday-Friday 8:00am-5:00pm

OR

2. Schedule through the PATIENT PORTAL

OR

3. Visit one of three CONVENIENT CARE CLINICS (Brighton, Commerce City, Longmont)

If you have an emergency, call 911 immediately.

How do I cancel an appointment?

1. Call Salud at (303) 697-2583 and a Contact Center Representative will help you cancel and reschedule.

OR

2. You can request a different appointment time through your PATIENT PORTAL.

Please be mindful of Salud's CANCELLATION POLICY.

Appointments are considered to be missed or late when:

- You do not attend your scheduled appointment

- You do not call to cancel your appointment by 4:00pm the day prior to your appointment

- You are more than 15 minutes late for your scheduled appointment

How do I become a patient at Salud?

Visit the PATIENTS page for instructions.

How do I refill a prescription?

Call the pharmacy at (720) 322-9445 (we recommend allowing 5 days to refill your prescription in time for pick up).

To note:

- The pharmacy will call to confirm pickup and payment of medication.

- All medications need to be picked up within 5 days of confirmation. 

Visit the PHARMACY page to view pharmacy locations and pick-up information.

How do I pay for services?

Visit the HEALTH COVERAGE page to learn about our accepted insurances and payment options. 

Does Salud treat chronic pain and prescribe narcotics?

Salud is a full spectrum primary care provider, not a chronic pain clinic.  Our providers can help you with non-narcotic treatment of your chronic pain.  If you need chronic opioid narcotics to treat your chronic pain, we will be happy to get you a referral to a more specialized chronic pain clinic. 

Who do I call with a Billing question?

Call (303) 222-0278 if you have questions about your bill.

How do I access my Medical Records?

Call (303) 820-4700 to request your record

OR

Download your record through the PATIENT PORTAL

OR

Fax your Medical Records Release Form to (303) 227-6426 and include a copy of your ID or Driver's License.

Click here to download the MEDICAL RECORDS RELEASE FORM.

How do I get care when the clinic is closed?

Call (303) 697-2583 for the After-Hours Nurse Line

This line is available 24 hours a day, 7 days a week.

If you have an emergency, call 911 immediately.

Administration:

203 S. Rollie Avenue

Fort Lupton, CO 80621

(303) 892-6401

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